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Hey everyone!

We keep building our guide to referral programs, and this is the one I've been most excited to write.

Where we've been so far:

Aaand, today we will talk about how to ask, without even asking.

Almost every referral program is built around what the referrer gets. Credits, cash, a discount, something for them and something for their friend. That's fine, it works, nobody's mad about free credits.

The problem is that the reward isn't what makes someone want to recommend you. Nobody wants to feel like they're running ads for your product in their group chat. What people will happily share is something they'd send anyway that happens to have your product inside it.

Some products are built to hand people exactly that. I'll be honest about who can pull it off and who can't by the end. Let's dive in.

THE FIND

I was clicking through Amplitude's template gallery this week. Amplitude is product analytics (you know it) that I ADORE, and their gallery is full of ready-made dashboards you can drop into your own account.

Here's what I always loved: many dashboards have a real person's name and face on them.

These are built by known product and growth people, and each one is credited to its creator. Amplitude obviously reached out to them, but look at what they offered instead of a referral link. A format that lets these people showcase their own expertise. The creator gets a polished artifact with their name on it that makes them look sharp to their audience. Amplitude gets a dashboard that only works once you're inside Amplitude.

Nobody here is running a "sign up with my code" campaign. They're publishing something that makes them look good, and the product is baked into it. It is a referral program, hidden inside the affiliate / advocate / endorsement / partnership / whatever you call it campaign.

Canva does the same thing at scale with its Canvassador program, and Miro has their famous Miroverse.

Does the thing your users would share make them look good, or does it just make you look good?

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PSYCHOLOGY BEHIND

People share what makes them look smart (like this issue, for example). That's the whole engine, and there's solid research under it.

Jonah Berger and Katherine Milkman went through around 7,000 New York Times articles over three months to see what landed on the "most emailed" list. One of the strongest predictors: content that made the sharer look good to send. Useful, surprising, impressive. We forward the things that reflect well on us, and skip the things that don't.

So the format matters more than the reward. Anyone who's done sales knows you open with value, not with a pitch about yourself. A credited dashboard is value first, something the other person actually wants in their hands. A "20% off with my code" is a pitch, and you're handing it to a friend to deliver for you.

The discount has a second problem. It only moves people who were already circling your product, the ones who are problem-aware, solution-aware, and weighing the buy. For them it's the final nudge that gets them over the line (cool). For a cold person who's never heard of you, it's noise, because there's no trust yet for a discount to land on (not so cool).

A referral exists to reach exactly those cold people, which makes it an onboarding problem more than a rewards problem. Someone who arrives through a shared artifact is a brand-new user who happened to come in through a friend, and you onboard them the way you onboard anyone: value first, offer later.

THE PLAYBOOK

When it works:

Your product makes something a user would be proud to put their name on. A design, a dashboard, a template, a teardown, a report. Ideally, it’s not only shareable, but reusable. If that's you, this is the strongest referral loop you'll ever build, and most teams sit on it without noticing.

How to use it:

1. Put the creator's name on it.

Duh, right? But let’s not ignore it. Attribution is the whole difference between "here's a template" and "here's this person's template."

2. Make sure the artifact means something in the sharer's world.

For example, a Miro template is valuable for Product / Project managers and useless for a lot of people who don’t work in digital. Same targeting logic as the earlier issues: you want people whose audience actually cares about this thing. I know it sounds boring, but you do have to know your ICP.

3. Build the signup into using it, not next to it.

Cloning the dashboard puts you in Amplitude. Opening the design puts you in Canva. If your creator shares a PDF with a "sign up here" button at the bottom, you've split the value from the product and dropped the person back into salesman mode.

When it backfires:

Be honest about your product.

If it makes no shareable artifact but people use it together, run the loop through team invites instead, where the payoff is getting your actual team in, so the thing finally works.

If it's not collaborative either, you're down to external branding: "powered by," a badge, some swag. That's not the most high-performing tier, unless your UI is one of the strongest competitive advantages (like in fashion) or you have truly massive regular exposure to a new audience.

Not every product is built to go viral, and it's better to know which one you are than to run a creator program nobody would sign their name to.

If you forget everything, remember this:

People share what makes them look good, not what makes you look good. Build your referral so that using your product is the thing that makes them look good, put their name on it, and you stop asking for referrals and start collecting them.

🎉 Woow, you finished the issue, that’s awesome!

Hi, I’m Anastasia Kudrow, and I write Ghosted.

I also help SaaS teams get more upgrades by using psychology instead of cheap tricks. Because hype aside, people will be buying your product for many more years, AI or not AI.

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